Emergency Repairs and Maintenance

Management Property Repair Department Out of office hours emergency service.

Please follow the procedures set out below in the unfortunate event of the following;-

Telephone calls to Hindwoods may be recorded for training and monitoring purposes.

BURST PIPE

Turn off the water at the stop cock. Please call Highway Plumbing & Heating 08000372928 and advise contractor that you are a Hindwoods’ tenant and provide your name, address and contact number.

BLOCKED DRAIN

Contact Thames Water Authority 0800 3169800

NO WATER/LOW WATER PRESSURE

Contact Thames Water Authority 0800 3169800

GAS BOILER BREAKDOWN

For out of hours boiler emergencies that cannot wait until the office re-opens (Good Friday, Saturday’s, Sunday’s during Bank Holiday closures only and Christmas Holiday closure) are permitted, please contact British Gas 0800 280 82387 to arrange for an engineer to attend a one-off boiler repair you will have to pay British Gas direct and reclaim expenditure from your landlord via Hindwoods and reimbursement will be arranged providing you have a valid reason for calling them out and obtain a formal receipt from British Gas for your payment. British Gas will charge approximately the following dependent on the duration taken to repair the fault: 0-30 minutes £89, 31- 120 minutes £239, 121 minutes and above £459 VAT is also applicable. This service should only be used for total failure of the heating system during the months of November to May.

GAS EMERGENCIES

Please call the Gas Emergency Services – 0800 111 999 immediately. (24-hour emergency line) If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately. Also: Open all doors and windows to ventilate the property. Do not turn on/off any electrical switches. Extinguish all naked flames, do not smoke, strike matches or do anything which could cause ignition. If there are any electrical security entry phones/locks, please open the door manually.

ELECTRICAL POWER FAILURE IN YOUR AREA OR AT THE PROPERTY

Please call UK Power Network – 0800 028 0247.

ELECTRICAL EMERGENCIES

Please check fuses and the consumer unit (fuse box) to ensure in good order. Reset cartridge fuses, reset circuit breakers as necessary. Should you still have an electrical emergency, please contact Tdorr on 020 8691 5499 and advise that you are a Hindwoods’ tenant and provide your name, address and contact number.

SECURITY

If you need repairs in order to secure the property as a result of damage please call All Emergency Services (AES) 020 8664 3763 for boarding, glazing, locksmiths, carpentry, door repairs.

Non-urgent repairs can be reported via email to repairs@hindwoods.co.uk OR by telephone – 020 8858 3377 – during office hours.

 

IMPORTANT SAFETY WARNING!
If you have or are using an appliance at a rented or leasehold property please click here to check if it is a model listed as having a safety recall notification applied. If you are using a Hotpoint applicance please contact the Hotpoint helpline by calling 0800 151 0905 and provide your name, address, Model No. and Serial No. of the appliance and they will arrange for an engineer to inspect and attend modifications. Please refrain from using the appliance until it has been checked, as the appliance is a fire risk.